Right of withdrawal and refunds

1. In short

• An online course or a membership you have not used yet: full refund if you write to us within 14 days of payment and have not opened any lesson, attended any live session or had any consultation.
• An online course or library already accessed: the right of withdrawal no longer applies, because you asked for immediate access and confirmed you knew this.
• Membership: cancel any time from your account, effective at the end of the paid month (this is not a withdrawal but ending the membership for the future).
• Workshop on a fixed date: no statutory right of withdrawal; full refund if you cancel at least 7 days before.
• Recommended cosmetics: bought from and returned to the shop that sells them, not to us.

2. Withdraw from the contract here

Enter your name, the order number (or a few words about the contract) and the e-mail address for the confirmation, then press "Confirm withdrawal". We immediately e-mail you an acknowledgement of receipt with the content of your statement and the date and time you sent it. A statement sent before the withdrawal period ends is in time.

3. The rule: 14 days

As a consumer you may withdraw from a distance contract within 14 days, without giving a reason and at no cost, subject to the exceptions below. For services and digital content the period runs from the day the contract is made, i.e. when the payment is confirmed.

The right of withdrawal belongs to consumers. Orders placed for a company (with a company ID) do not benefit from it; only what we state below as our own policy applies to them, where we state it.

4. Online courses (digital content)

Online courses are digital content not supplied on a tangible medium. At checkout we ask you to tick that you request supply to begin at once, during the withdrawal period, and acknowledge that you thereby lose the right of withdrawal. Once supply has begun, the right of withdrawal no longer applies (art. 16 lit. m of OUG no. 34/2014). We confirm your consent by e-mail with the order.

Our policy, more generous than the law: if you have not opened any lesson within 14 days of payment, we refund the full price on request.

5. Memberships

A membership combines digital content (the course library) with services (live online sessions, consultations). When you subscribe we ask you to request immediate start and to acknowledge the consequences:

• for the course library, the right of withdrawal is lost once access has begun (art. 16 lit. m of OUG no. 34/2014);
• for services, the right is lost once they have been fully performed (art. 16 lit. a); if you withdraw after part of them has been performed, you pay in proportion to what was provided up to the day you told us.

Our policy: if you write to us within 14 days of the first payment and have not used the membership yet (no lesson opened, no live session, no consultation), we refund the first payment in full and close the membership.

Separately from withdrawal, you can cancel the membership at any time from your account, without a reason; cancelling stops the renewal and access remains until the end of the paid period. Monthly renewals do not open a new withdrawal period.

6. Workshops

A workshop is a leisure service on a fixed date, for which the law gives no right of withdrawal (art. 16 lit. l of OUG no. 34/2014): your seat is held for you and cannot be sold to someone else.

Our cancellation policy: cancel at least 7 days before and get a full refund; later, the seat can be moved once to a future edition, subject to availability, or handed to someone else. If we cancel or postpone and you do not accept the new date, we refund in full.

For the Makeup PRO programme the cancellation conditions shown for each edition apply; failing those, the workshop rules.

7. How to withdraw or ask for a refund

The simplest way: the online Withdraw from the contract here function on this page. You can also send us, before the period ends, a clear statement at [email protected] with your name and order number; you may use the model form below, but you do not have to. You meet the deadline if you send the statement before it expires.

We acknowledge receipt by e-mail without delay.

8. How we refund you

We refund all amounts due within 14 days of receiving your decision, using the same payment method you used (to your card, through Stripe) unless we agree otherwise, with no fee for you. Your bank may need a few more days for the amount to show in your account.

We issue a reversal (storno) invoice for the refunded amount and close access to the content or membership concerned.

9. When something does not work

Regardless of the right of withdrawal, digital content must match its description and work for the whole access period. If it does not, you are entitled to have it brought into conformity and, if we cannot, to a price reduction or to end the contract and get a refund (OUG no. 141/2021). Write to us at [email protected].

10. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract (the model in the annex to OUG no. 34/2014, part B).